Warranty & Returns

One Month DOA Return Policy

If your order/item(s) meet any of the following conditions:

• Wrong item received
• Missing item
• Physical damage or scratch
• Product quality issue or the product cannot be used

You may be eligible for a full refund by returning the package. To process this, please:

• Contact service@mocardine.com with clear details and pictures/video. Include a photo of the entire package/box.
• Our representative will respond within 24 hours to address the issue.
• Upon approval, you will receive “Return Instructions”.
• Send your parcel following the “Return Instructions”.

All returned items must be new, in original packaging, with no installation marks or signs of use. A full refund, including return shipping cost, will be issued after inspection. Refunds are processed within 5-7 working days.

30 Days Free-Reason Return Policy

If you are not satisfied with your purchase for any reason within 30 days:

• Email service@mocardine.com with the reason for return and pictures/video. Include a photo of the entire package/box.
• Our representative will respond within 24 hours with “Return Instructions”.
• Send your parcel following the “Return Instructions”.

All returned items must be new, in original packaging, with no installation marks or signs of use. A full refund will be issued after inspection, excluding return shipping costs. Refunds are processed within 5-7 working days.

1-Year Warranty

If you receive a defective product not caused by human or physical damage within 1 year:

• Email support@mocardine.com with details and pictures/video. Include a photo of the entire package/box.
• Our representative will respond within 24 hours to address the issue.
• Upon approval, you will receive “Return Instructions”.
• Send your parcel following the “Return Instructions”.

We will send a replacement after receiving and inspecting the returned defective item. Return shipping costs are your responsibility.